SHIPPING POLICY
At Swanky Sofas, we aim to provide reliable and timely delivery across Australia. Please review the details of our shipping process below.
DELIVERY & FREIGHT TIMES
Once your order has been successfully processed and payment has been confirmed, you will receive an order confirmation email. Orders are typically dispatched within two (2) business days following confirmation of ID checks.
Estimated delivery times are as follows:
- 2–7 business days – Capital cities and major metropolitan areas
- 7–12 business days – WA, TAS, NT, and remote regions
Please note: Delivery timeframes are estimates only and may vary due to factors such as holiday periods, high demand, extreme weather, pandemics, or other unforeseen events.
A tracking link will be sent to your email within 48 hours of order dispatch, allowing you to monitor the status of your delivery.
IDENTIFICATION REQUIREMENTS
In some cases, the delivery company may request proof of identification before handing over your order. This is to ensure secure and accurate delivery to the intended recipient.
DELIVERY ADDRESSES
We do not deliver to P.O. Boxes or parcel lockers. All orders must be shipped to:
- A residential address where the customer resides; or
- A workplace address where the customer is employed.
Deliveries cannot be left unattended unless specific authority to do so has been provided and accepted.
SHIPPING FEES
We offer the following shipping options:
- Free Shipping: Available for deliveries to Metro Capital Cities (EXCL. TAS/NT/SA)
- Additional shipping charges will apply to rural and remote areas across Australia and island locations, including Tasmania.
If additional shipping costs apply, we will send you a separate invoice for payment before dispatch.
If you have any questions regarding your shipment or would like to check delivery eligibility to your location, please contact us at contact@swankysofas.com.au