SHIPPING POLICY

SHIPPING FEES

FREE SHIPPING - TO METRO CAPITAL CITIES ONLY EXCLUDING TAS/NT/SA/WA (for regional, remote areas and island locations including TAS, we cover $99 and send an invoice for extra shipping)

If additional shipping costs apply, we will send you a separate invoice for payment before dispatch.

If you have any questions regarding your shipment or would like to check delivery eligibility to your location, please contact us at contact@swankysofas.com.au

DELIVERY & FREIGHT TIMES

Once your order has been successfully processed and payment has been confirmed, you will receive an order confirmation email. Orders are typically dispatched within two (2) business days following confirmation of ID checks.

Estimated delivery times are as follows:

  • 7 -15 business days – Capital cities and major metropolitan areas
  • 10 - 25 business days – WA, TAS, NT, and remote regions

Please note: Delivery timeframes are estimates only and may vary due to factors such as holiday periods, high demand, extreme weather, pandemics, or other unforeseen events.

A tracking link will be sent to your email within 48 hours of order dispatch, allowing you to monitor the status of your delivery.

IDENTIFICATION REQUIREMENTS

In some cases, the delivery company may request proof of identification before handing over your order. This is to ensure secure and accurate delivery to the intended recipient.

DELIVERY ADDRESSES

We do not deliver to P.O. Boxes or parcel lockers. All orders must be shipped to:

  • A residential address where the customer resides; or
  • A workplace address where the customer is employed.

Deliveries cannot be left unattended unless specific authority to do so has been provided and accepted.

LOST OR DELAYED PARCELS

If a parcel is delayed or cannot be located by the courier, we will open an investigation with the courier service. This process may take up to 45 days, as the courier needs time to trace the shipment and complete their internal investigation.

A refund or replacement can only be processed once the courier has formally confirmed that the parcel is lost. Once we receive this confirmation, we will promptly arrange the appropriate resolution.