Refund policy

ORDER CANCELLATION & REFUND POLICY

For orders that have not yet been dispatched, cancellation requests may be made with the following options:

  • Full store credit; or
  • Full refund, less a 5% merchant processing fee.

To request an order cancellation, please contact our team as soon as possible at contact@swankysofas.com.au.

Please note that once an order has been dispatched, it can no longer be cancelled and our standard returns policy will apply.



RETURN & REFUND POLICY

We accept returns within 30 days from the date of delivery, provided the item is clean, unused, and in its original undamaged condition.

Customers are responsible for all return shipping costs. Please note that shipping fees are non-refundable.

Returns requested due to change of mind will incur a 20% restocking fee, which will be deducted from the final refund amount.

Shipping discounts provided by Swanky Sofas for the initial shipping cost, including free shipping offers, will be deducted from your refund.

Once the returned item has been received and inspected, any approved refund will be processed accordingly.

To initiate a return, please contact our team at contact@swankysofas.com.au.

Inspection & Approval

Once your return has been received, we will inspect the item and notify you via email regarding the approval or rejection of your refund.

Approved Refunds

If approved, refunds will be processed within 7 business days to the original payment method. Please note:

  • Returns requested due to change of mind will incur a 20% restocking fee, which will be deducted from the final refund amount.
  • The original shipping fee is not refundable. 
  • Shipping discounts provided by Swanky Sofas for the initial shipping cost, including free shipping offers, will be deducted from your refund.
  • The return shipping cost is not covered by Swanky Sofas.
  • Banks and credit card providers may take additional time to process the refund.

 

LOST PARCELS REFUND POLICY

If a parcel is delayed or cannot be located by the courier, we will open an investigation with the courier service. This process may take up to 45 days, as the courier needs time to trace the shipment and complete their internal investigation.

A refund or replacement can only be processed once the courier has formally confirmed that the parcel is lost. Once we receive this confirmation, we will promptly arrange the appropriate resolution.