Shipping policy

SHIPPING FEES

We offer FREE SHIPPING to Metro Capital Cities only, excluding TAS, NT, SA, WA, Regional areas, Remote locations, and Islands.

We will cover up to $99 of the shipping cost. If the shipping fee exceeds this amount, an invoice for the remaining balance will be issued and must be paid prior to dispatch.

If you would like to request a shipping quote or would like to confirm delivery availability to your location, please contact us at contact@swankysofas.com.au.


REMOTE OR ISLAND LOCATION

We are unable to deliver to remote locations or island addresses. All orders must be shipped to one of the following:

• A valid mainland residential address; or
• A valid mainland business or workplace address where the customer is currently employed.


P.O. BOXES OR PARCEL LOCKERS

We are unable to deliver to P.O. Boxes or parcel lockers. All orders must be shipped to one of the following:

  • A valid residential address where the customer resides; or
  • A valid business or workplace address where the customer is employed.

To ensure safe and successful delivery, orders cannot be left unattended unless Authority to Leave (ATL) has been specifically requested by the customer and approved by the courier.

CONFIRMATION OF IDENTITY

To safeguard our customers, prevent credit card fraud, and protect cardholders from unauthorised transactions, we may occasionally request additional verification to confirm the customer’s identity. This may include:

- A valid driver’s licence / Valid ID
- Proof of address
- Proof of payment

For Zip, Afterpay, and PayPal verified customers:
Identification checks are not required, as these platforms have already completed their own verification process.

If you have any questions or need assistance regarding the process, please contact us at contact@swankysofas.com.au.


DELIVERY & FREIGHT TIMES

Once your order has been successfully processed and payment has been confirmed, you will receive an order confirmation email. Orders are typically dispatched within two (2) business days, subject to successful completion of any required ID verification checks.

Estimated delivery timeframes are as follows:

  • 7 -15 business days – Capital cities and major metropolitan areas
  • 10–25 business days – WA, TAS, NT, and regional or remote locations

Please note: All delivery timeframes are estimates only and may vary due to factors beyond our control, including public holidays, peak periods, extreme weather conditions, pandemics, courier delays, or other unforeseen circumstances.

A tracking link will be sent to your email within 48 hours of dispatch, allowing you to monitor the progress of your delivery.

IDENTIFICATION REQUIREMENTS

In some cases, the delivery company may request proof of identification before handing over your order. This is to ensure secure and accurate delivery to the intended recipient.

LOST OR DELAYED PARCELS

If a parcel is delayed or cannot be located by the courier, we will open an investigation with the courier service. This process may take up to 45 days, as the courier needs time to trace the shipment and complete their internal investigation.

A refund or replacement can only be processed once the courier has formally confirmed that the parcel is lost. Once we receive this confirmation, we will promptly arrange the appropriate resolution.